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Property Management Software FAQ
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What is the cost for Point2 Property Manager?


Point2 Property Manager's fees consist of a low monthly subscription fee of $1 per unit. You will be billed monthly starting on the day you sign up. The per unit charge will be based on the number of units you have set up, with a minimum $50 monthly charge.

Are there any restrictions on the number of apartment units or rental properties?


No.

Are there any other fees?


There are fees for additional services, such as Tenant Credit Screening and Online Rent Payments for your residents. These services are optional and will be billed based on usage. Also, sales tax is charged for customers in the state of Ohio.

How do I pay for my monthly services?


Either with a credit card or direct debit to your checking account, provided at sign-up.

What if I have not set up any rental units or processed any accounting transactions in a monthly cycle, do I still get billed a fee?


Yes, you are charged the minimum subscription fee ($50), starting the month you sign up and every month until you cancel your subscription.

How do I cancel my subscription?


You can cancel your subscription a number of different ways: click the Account link on the Point2 Property Manager Property Management Software website, e-mail our billing department at billing@point2propertymanager.com, call 866-602-9007 ext. 604, or write to Point2 Property Manager, Billing Department, 6001 E. Royalton Road, Suite #150, Broadview Hts., Ohio 44147.

Do I sign an annual contract?


No, you agree to the Terms of Use as outlined in the sign up process, but are not obligated to any long-term service agreements. You may discontinue the service at any time as long as you notify our billing department.

Are there software support fees?


No. All software support is included in your monthly Base Subscription fee. Additional services, such as Tenant Credit Screening and Online Rent Payments may require a setup fee.

Is it units or tenants that are counted for my monthly billing?


We count the number of rental units you have set up in the per unit monthly charge, whether the unit is occupied or vacant.

What happens after I sign up?


You will receive a welcome e-mail with your Owner ID, log-on credentials, and the link to the Point2 Property Manager Online Software web site, as well as a quick start guide to setting up your rental properties. In addition, there will be contact information to help you with any questions.

How do I sign up for tenant credit screening and electronic rent payment services?


You can contact us via e-mail at support@point2propertymanager.com or call us at 866-602-9007 ext. 602 and a representative will be happy to help you register for these additional services.

What kind of equipment do I need to use Point2 Property Manager Software?


You will need a computer or mobile device with a high speed internet connection and one of the following web browsers:  Microsoft Internet Explorer (version 7.0 or higher), Apple Safari (version 6.0 or higher), Mozilla Firefox (version 21.0 or higher) or Google Chrome (version 27.0 or higher).

"Point2 property Manager gives you one affordable, easy to use, online property management software program with everything you need to manage rental property."

Randy Halsne, President

Edmond Premier Group
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